Support
Hire an AI customer email triage agent.
Triages inbound customer email: pulls the relevant KB article, drafts a response, escalates anything beyond L1 (refunds, integration breakage, outages). Built on a LangChain ReAct seed.
The job
For each inbound support email, classify intent, pull a KB answer, draft a response, escalate when out-of-scope.
Held to
Every email receives a draft reply or an escalation with reason; KB-backed replies cite the article id; refund/outage requests escalate.
Starts when
An event arrives from your systems.
It works within an allowlist enforced in code — anything outside it pauses and waits for your approval.
Exactly what it can touch
- Search articles · Kb
- Draft creates · Email
- Tag tickets · Helpdesk
- Post messages · Slack
Proven before it goes live
15 pre-built quality checks — passed before it touches your work.
Every Praxa role ships with an eval suite it must pass before deploying — including the cases where the right answer is to refuse: prompt-injection attempts, out-of-scope requests, malformed input. Deploys that regress against the previous version are blocked. You can re-run the checks any time from the dashboard.
Based on LangChain Hub (MIT) · catalog v1.0.0
Or go broader
This role is one sentence of the catalog.
Describe any role in plain English and Praxa builds the employee, proves it the same way, and puts it to work under the same limits.