1. Acceptance
These Terms of Service (the "Terms") are a contract between you, or the entity you represent ("Customer"), and Praxa Labs, Inc. ("Praxa", "we", "us"). By accessing the platform, deploying a Skill, or signing an order form that references these Terms, you agree to them. If you do not agree, do not use the platform.
2. What the service is
Praxa is a platform for generating and running role-shaped AI agents ( "Skills"). A Skill is generated by observing artifacts in systems you connect, distilling a job specification, and producing a locked manifest with a tailored evaluation suite. Each Skill is scoped to one job: a single trigger source, a bounded tool allowlist, and an isolated memory namespace, enforced by the runtime.
Praxa is not a general-purpose "build any agent" tool, a no-code workflow builder, or a reseller of large-language-model tokens. The platform operates the control plane and runtime; the language model is supplied by you under section 5.
3. Accounts and access
- You are responsible for the activity of every user in your workspace and for keeping credentials secure.
- You must be authorized to connect any third-party system (GitHub, Jira, Slack, and similar) and to let Praxa observe the artifacts within it.
- You must not use the platform on behalf of an individual whose work is being observed without a lawful basis and appropriate notice to that individual.
- Enterprise workspaces may add SAML SSO and SCIM provisioning; access then follows your identity provider's policies.
4. Connected systems and observation
Connectors authenticate through OAuth and a Praxa-provisioned bot user. Praxa does not request a human's password, refresh token, or session cookie. You may revoke a connector at any time; revoking it stops further observation and pauses any Skill that depends on it. You are responsible for ensuring your use of observation complies with your internal policies and applicable law.
5. Bring-your-own-key (BYOK) language models
You supply your own model provider credentials — Anthropic, AWS Bedrock, or Google Vertex. Every model call the runtime makes on your behalf is billed directly to your provider account. Praxa never resells tokens and your Praxa invoice does not include model usage. You are responsible for your provider's terms, quotas, and costs. Praxa stores your key encrypted and uses it only to execute your Skills (see the Privacy Policy and Security page).
6. Fees and billing
- Skill plan. $2,500 per month for each active Skill. Skills are not metered; usage data shown in the dashboard is for transparency and does not affect the invoice.
- Adding or removing Skills. Changes prorate to the day. The dashboard shows the prorated amount and the new recurring total before you confirm.
- Enterprise plan. A floor of $15,000 per month, billed under a custom MSA and order form. Annual prepay terms are set in that agreement.
- Taxes. Fees are exclusive of taxes, which are your responsibility except for taxes on Praxa's net income.
There is no free tier and no metered trial. Fees are non-refundable except where required by law or expressly stated in a signed order form.
7. Acceptable use
You agree not to:
- Reverse engineer, resell, or sublicense the platform except as permitted in a signed agreement.
- Use the platform to violate the rights of others, including privacy, employment, and intellectual-property rights.
- Attempt to defeat the runtime's scope enforcement, tenant isolation, or audit logging.
- Connect systems you are not authorized to access, or observe individuals without a lawful basis.
- Use the platform to build tools for unlawful surveillance, discrimination, or other unlawful activity.
8. Intellectual property
Praxa retains all rights in the platform, the agent-builder pipeline, the runtime, and the starter Skill templates (which derive from open-source projects under their respective licenses). You retain all rights in your data and in the artifacts Praxa observes. Skill manifests and evaluation suites generated for your workspace are licensed to you for use on the platform for the term of your subscription.
9. Customer data
Your data is handled under the Privacy Policy and, where applicable, the Data Processing Addendum. You own your data. We process it to provide the service and delete it on the timelines described in those documents.
10. Disclaimers
A Skill produces probabilistic output and ships with a published acceptance-rate threshold; it is a tool that augments your team, not a guarantee of a particular outcome. To the extent permitted by law, the platform is provided "as is" without warranties of any kind. You are responsible for human review of consequential actions and for configuring confidence thresholds and action policies appropriately for your risk tolerance.
11. Limitation of liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental, or consequential damages. Praxa's aggregate liability arising out of these Terms is limited to the fees you paid in the twelve months before the event giving rise to the claim. This section does not limit liability that cannot be limited under applicable law.
12. Term and termination
These Terms apply while you use the platform. Either party may terminate a subscription as set out in the order form. On termination we stop processing your data and delete it per the retention windows in the Privacy Policy. Sections that by their nature should survive termination (fees accrued, intellectual property, disclaimers, limitation of liability) survive.
13. Changes to these Terms
We may update these Terms. Material changes will be announced to workspace administrators with reasonable notice. Continued use after the effective date constitutes acceptance. For Enterprise customers, the signed MSA controls and is amended only in writing.
14. Contact
Questions about these Terms? Email legal@praxa.dev. For commercial discussions, book a demo or email sales@praxa.dev.