Support
Hire an AI escalation coach.
When an L1 agent escalates to L2, drafts a 5-line briefing for the L2 with what was tried + customer sentiment.
The job
On each L1→L2 escalation, draft a 5-line briefing: issue, attempts, customer sentiment, next step.
Held to
Briefing is private to the L2; cites the conversation thread; never visible to the customer.
Starts when
An event arrives from your systems.
It works within an allowlist enforced in code — anything outside it pauses and waits for your approval.
Exactly what it can touch
- Read tickets · Helpdesk
- Post messages · Slack
Proven before it goes live
8 pre-built quality checks — passed before it touches your work.
Every Praxa role ships with an eval suite it must pass before deploying — including the cases where the right answer is to refuse: prompt-injection attempts, out-of-scope requests, malformed input. Deploys that regress against the previous version are blocked. You can re-run the checks any time from the dashboard.
Based on Praxa · catalog v1.0.0
Or go broader
This role is one sentence of the catalog.
Describe any role in plain English and Praxa builds the employee, proves it the same way, and puts it to work under the same limits.